Friday, April 6, 2018

Conflict Resolution


This week our blog was to think about a disagreement or conflict I experienced with a colleague or someone who is personal in my life. I thought about how our supervisor who came into our classroom to observe while there was also a mental health observer in our classroom. Our Center Manager had told her that she should not go into our classroom but she did anyway. Needless to say during that time she began to write down something and then went and talked to our coach about it. I felt that if she wanted to know anything she should have asked us before jumping to conclusion. I talked to my colleagues and they have the same problem and I discussed with them about my communications course and how we could talk to her in an appropriate way. I suggested we should define a clear purpose and ask her to clarify expectations and that is to make sure that we all understand what she expects of us and specifically tell us what her role is. (Capozzoli, 2002) 
I had a disagreement with my daughter about her moving to another city with her son’s grandparents and it escalated into us not speaking for 3 days. I asked my best friend how could I have handled it in a different way. She told me that first you have to avoid conflict triggers( O’Hair, 2015)  and I read about that. My daughters trigger was me continually talking about how bad the city is and how his family will not help her. I talked to her after 3 days and told her that I apologize for nagging her but please take care of my grandson while she is away. Conflict triggers may arise for different reasons and I wonder how can I identify what a person's conflict trigger is.
References: O’Hair & Wiemann, 2015

2 comments:

  1. Hello Andrea,
    it is hard to not feel frustrated when someone interferes with personal or professional performances especially when people, in general, are comfortable and more knowledgeable of what is taking place at that present time, on that same day. Surveyor or not, because effective communication is so vital toward healthy productions, I have to agree with your blog that finding sources like colleagues and knowing what conflict triggers must be maintained is key when someone steps over a boundary.
    Great post!
    Cassandra Richards

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  2. Hi Andrea,
    Clarifying expectations are very important in our personal and professional lives. In order for us all to feel understood and welcomed into a conversation we must know what the expectations are. Its difficult to understand a person's point of view when they dont express it to you. I've been put in situations similar to yours and it was very difficult to not say something in the heat of the moment. I learned that everyone doesn't communicate well and I need to be more of an example in situations similar to this one. Thanks for sharing!
    -Jasmine

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